10 Micron Ordering Information

Contact

Please contact us for product availability and ordering of all mountings and accessories (email).

Alpine Astronomical

PO Box 1154

Eagle, ID  83616-1154

(208) 939-2141 (mornings before 9:30am and evenings after 6pm, Mountain) Emails are often the fastest way to contact us.

(208) 939-2816 fax

Terms and Conditions

- Payment

For all mount orders a 30% deposit is required at time of order.  Remainder due after mount completion and prior to shipment.  Payment on mount orders by check or wire transfer only (sorry, no credit card orders).

Credit Card:  For accessory orders only, we accept Visa/MasterCard/Discover/AMEX by phone and fax.  Please remember to include the following information:  Name on Card, Billing Address for Card, Shipping Address (if different), Email Address, Card Type, Card Number, Expire Date, phone number, and the 3 digit verification number on the back of Visa/Discover/MasterCard, or the 4 digit verification number on the front of AMEX cards.  We are sorry, but we cannot accept credit card orders from outside the US, at this time.

Paypal: For accessory orders only,  Paypal provides a secure way for both buyer and seller, and permits you to pay directly and quickly from your major credit card or bank account, with no fees to you.   Please note:  in order to submit payment by Paypal you must be a paypal member.

To submit a secure online payment using Paypal, send your payment to sales@alpineastro.com.   In the Paypal message to seller field (or item/product name field), simply indicate the items you wish to order (you can send us a separate email as well with order details, if you wish).   Please remember to also add in the additional amount needed for shipping (see the table below) - the shipping charge must be added into the total, not as a separate item. 

We will respond by email when we receive your payment, and indicate our expected ship date.  Due to the recent increase in spam and viruses, we have found some spam blockers aggressively cull or block valid emails.   If you do not receive an order confirmation from us within 2 days, please check back with us, it is possible that filtering has omitted our replies.

Checks: Please send to the address listed above.  Money orders or bank checks are preferred, but personal checks are fine (please allow 10 additional business days for personal checks to clear).  All checks must be drawn in US$.

Wire Transfers: Please contact us for wire information.

Note:  Idaho customers subject to Idaho State Sales tax of 6%.

- Shipping

In Stock:  Mounts and Accessories shipped from Stock are shipped FOB, Eagle Idaho.   Shipment method to be negotiated with customer (typically UPS for small accessories and GM2000 mounts, Truck Freight for GM4000 and GM2000 full packages). 

Drop Ships:  Mountings shipped directly from Italy will be delivered pre-paid to closest major airport.  Customer may choose to pick up at the airport, or Alpine Astronomical will arrange for further transport to customer's location (at customer's expense).

Shipping costs will be estimated at time of order and updated prior to shipment.  Our shipment arrangements are flexible.  Please contact us for your requirements.

- Delivery Lead Times

Mounts and Accessories are often available from stock for immediate delivery.  Non-stock mounts require 1-6 months maximum from time of deposit.

- Cancellations and Returns

Please submit all mount cancellations in writing.  Refunds will be sent within 30 days of cancellation receipt.  Full refunds will be given on GM2000 mounts in standard color.  A 5% Cancellation Fee will be deducted from the deposit for all GM4000 mounts and GM2000 mounts in non-standard colors.  Any bank charges incurred from refund processing will be paid by the customer.

Accessories may be returned in new (fully re-sellable) condition within 20 days for a full refund (less shipping charges or cost for any damage).  We ask that you call or write (email) for approval, prior to returning an item.

- Warranty

10 Micron products are warranted against defects in materials or workmanship by the original manufacturer for a period of 2 years for electronic parts and 2 years for mechanical parts.  The 10 Micron warranty covers only defects that result from normal use of the product.  Damage to the mounting or accessories caused by modification, mis-use, or rough handling are not covered under warranty.  Furthermore, any damage to electronic components due to plugging or unplugging while powered on are also not covered.

We stand behind what we sell.  Alpine Astronomical, LLC is a fully authorized provider of service for 10 Micron products.  Send all warranty returns to Alpine Astronomical, LLC.  If the returned product is found to be due to defective materials or workmanship, we will repair or replace all of the product and pay for return to the customer. 

We require that you call or write (email) for approval, prior to returning an item for warranty.

- Disclaimer

Due to the nature of all motorized telescope mountings, any telescope, accessory, or mounting can be damaged due to impact with observatory structures, mounting supports or other surrounding objects.   This can be caused by accident, equipment failure, or software failure.  Neither Alpine Astronomical nor 10 Micron is responsible for damage to your telescope, accessories, or mountings due to such occurrences.

The services, information or data (collectively, "Information") made available at the Alpine Astronomical, LLC  web site are provided "AS IS," without warranties of any kind.

last updated 03/25/08